Return & Exchange Policy

• We do not offer returns or exchanges for our products. 
• However, in the rare circumstance that the product received was defective, we will ship out a new product free of charge within 30 days of delivery.

• Please reach out to cozy10163@gmail.com for any inquiries.

         

How long does it take for my order to arrive?

• After we receive your order, the processing time will usually take around 3~5 business days. After we ship it out, we have no control or guarantee regarding the speed of shipping as it depends on the carrier. 
• Please note that we are shipping orders out directly from Japan, so the shipping time will take longer than previously.

 

Can I cancel my order?

• If you wish to cancel your order, email us immediately. Please keep in mind that as we do pack orders quickly, we may not always be able to honor your request. 

Why do the products now feel different than the older ones?

• During COVID our business experienced financial struggle and unfortunately could not continue business with the big manufacturer. We now produce our products at our home factory in Fukui, Japan which also means using slightly different yarn. Since the general material is softer (which we prefer!), it may feel different. This is also why we are only able to generate smaller quantities explaining why our products are oftentimes sold out for a longer period of time. However, we have not changed the copper complex material, so our products have the same effective benefits!